To Guarantee delivery before Christmas, please order by 18 December.
To Guarantee delivery before Christmas, please order by 18 December.

Refunds and Returns Policy

Effective Date: 03/07/2020
Website: www.oldschoolmenlynretail.co.za
Email: oldschoolenquiryhelpdesk@gmail.com

At Old School, we aim to ensure that every customer is satisfied with their purchase. If you are not fully happy with your order, please review our Refunds & Returns Policy below.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The item must be returned within 7 days of receiving your order.

  • The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.

  • The item must be in resellable condition.

Items that arrive damaged, incorrect, or defective qualify for return or exchange at no additional cost to you.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items purchased during clearance, sale, or promotional events (unless defective).

  • Underwear, socks, or intimate wear.

  • Gift cards or vouchers.

  • Items showing signs of wear, damage, or alteration.

3. Return & Exchange Process

To initiate a return or exchange:

  1. Email us at oldschoolenquiryhelpdesk@gmail.com with your:

    • Order number

    • Full name

    • Reason for return

    • Photos (if item is damaged or incorrect)

  2. Our team will respond with approval and instructions.

  3. Once the item is returned and inspected, we will notify you of the approval or rejection of your refund/exchange.

4. Return Shipping Costs

  • If the return is due to incorrect, damaged, or defective items, Old School will cover all courier costs.

  • If the return is due to size issues, change of mind, or preference, the customer is responsible for the return courier fee.

5. Refunds

Refunds are processed in one of the following ways:

  • Store Credit (default and fastest option)

  • Refund to original payment method (processing time 5–10 business days depending on your bank)

Refunds will only be issued once the returned item has been received and inspected.

Shipping fees are non-refundable, unless the error was on our side.

6. Exchanges

Exchanges are subject to available stock.
If the requested item is out of stock, we will issue store credit or offer a refund instead.

7. Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect:

  • Report it within 48 hours of receiving your parcel.

  • Provide clear photos and your order details.

We will replace the item at no additional cost to you.

8. Late or Missing Refunds

If you haven’t received your refund:

  • First check with your bank or payment provider.

  • Processing times may vary.

  • If you still have not received it after 10 business days, contact us at oldschoolenquiryhelpdesk@gmail.com.

9. Contact Us

For any questions regarding refunds or returns, please contact:
Email: oldschoolpretoria@gmail.com

We are here to help and ensure your shopping experience is smooth and enjoyable.